Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them. Let’s try to fix this issue by doing a clean install.įirst, unplug the USB cable from the printer is present. l I did a search of my computer and found:Ĭ:\Program Files (x86)\HP\Diagnostics\PSDR\HPPSDR.exeġ) I downloaded the so called "new version" today ( 2/5/18)Ģ) After I did the download today it put a shortcut icon on my desktop pointing to this locationģ) I don't want to do a restore because I will lose other changes I have made on my computer todayĤ) I would prefer to uninstall it, but don't know how to do that Reading some of the earlier posts I saw where it was suggested to uninstall the software - but - when I browsed my listing of programs I did not find it listed so unable to run an uninstall procedure. Problem is that I have never used this program so I don't know if the older version worked either. When I tried to launch the program I found that it did not complete the launch step (communicating with the printer) When I clicked on the program window popped up advising that there was a newer version and so I downloaded it. I am having the same problem - I had never used the HPO Print and Scan Doctor until yesterday. I found these threads when I did a search for solutions to this issue. I have been reading the posted threads on this subject. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.
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